Viator Customer Service — Booking help and support.

Viator Customer Service: booking help and support

Clear, practical assistance with Viator bookings, changing a date, cancellations, refunds, vouchers, meeting points, and tour questions.

Customer-service help topics

• Find and understand your booking, booking reference, confirmation email, and voucher.
• Change a date or cancel an activity according to the policy attached to your booking.
• Ask about refund eligibility, refund status, and payment questions.
• Check tour details, meeting points, start times, inclusions, and operator instructions.
• Resolve account or voucher access issues without sharing sensitive information.
• Request accessibility or special assistance from the activity operator.

Frequently asked questions

Where can I find my booking reference?

Your booking reference is normally included in your confirmation email and voucher. Check your spam or junk folder if you cannot find the confirmation.

Can I change the date or number of travellers?

This depends on the activity's amendment policy and availability. A request is not confirmed until you receive updated confirmation.

How do cancellations and refunds work?

Eligibility is determined by the cancellation policy for your activity. Eligible refunds are generally returned to the original payment method, with timing determined by the payment provider or bank.

Is this the official Viator website?

No. This website is not affiliated with, endorsed by, or operated by Viator or Tripadvisor. Visit Viator.com directly for official account and booking services.